Refund Policy
Refunds and cancellations
Refund & Cancellation Policy
Fair, transparent and reliable refund information for your learning and examination journey.
At EduMozo, we aim to make every learning experience transparent and trustworthy. This policy explains when refunds may be requested, how cancellations are handled and what you can expect from the refund review process.
24-Hour Refund Eligibility
Grand Test refunds are available when a request is submitted at least 24 hours before the scheduled examination window opens and the examination has not been attempted.
Both conditions must be satisfied under the standard Grand Test refund rules. Applicable statutory rights remain protected.
Welcome to EduMozo
At EduMozo, we are committed to providing a transparent, fair and reliable learning and examination experience for students, competitive examination aspirants and educational institutions.
This Refund & Cancellation Policy explains the conditions under which users may request refunds or cancellations for paid examinations and other educational services purchased through the EduMozo platform.
We encourage all users to review examination details, schedules, eligibility requirements and this policy before completing a purchase.
Services Covered by This Policy
This policy applies to eligible purchases made through the EduMozo website, including the following educational services.
Grand Tests
Paid competitive examination Grand Tests offered through the platform.
Mock Tests
Paid mock tests and examination preparation programmes.
Courses & Batches
Online courses and educational batches, where applicable.
Study Materials
Digital study materials and educational resources, where applicable.
Other paid educational services offered through EduMozo may also fall within the scope of this policy.
Different services may have additional refund conditions displayed at the time of purchase. Users should review those conditions before completing payment.
Grand Test Refund Eligibility
Users purchasing a Grand Test may request a refund when both mandatory eligibility conditions are satisfied.
Request Before the Deadline
The refund request must be submitted at least 24 hours before the scheduled examination window opens.
Keep the Test Unattempted
The examination must not have been attempted by the registered user.
Understanding the 24-Hour Rule
| Examination Start | 15 November, 10:00 AM IST |
|---|---|
| Latest Refund Request | 14 November, 10:00 AM IST |
| Examination Status | Must remain unattempted |
| Applicable Time Zone | Indian Standard Time (IST) |
Refund eligibility is determined using the examination's scheduled start time in Indian Standard Time.
When Refunds Are Not Normally Available
Under the standard Grand Test refund conditions, a refund will ordinarily not be available in the following situations.
- The refund request is submitted less than 24 hours before the examination window opens.
- The registered participant has already attempted the examination.
- The examination has been completed and submitted.
- The participant misses the examination because of personal scheduling conflicts.
- The participant decides not to attend after the refund deadline.
These restrictions do not exclude refunds or other remedies required under applicable law.
Cancelling an Examination Registration
Users who wish to cancel an eligible Grand Test registration should contact EduMozo support before the refund deadline.
A cancellation request should include the relevant purchase and examination details.
Submitting a cancellation request does not automatically guarantee a refund. Each request will be reviewed according to the applicable conditions described in this policy.
Once an eligible cancellation and refund have been approved, the related examination access may be cancelled.
How to Request a Refund
Follow this process to submit a refund or cancellation request through EduMozo's official support channels.
Visit the EduMozo Website
Open https://edumozo.in/.
Sign In
Sign in to your registered EduMozo account, where required.
Open the Support Section
Navigate to Contact Us or Raise a Request.
Select Your Enquiry
Choose the appropriate payment, refund or examination-related enquiry.
Provide Purchase Details
Enter the relevant examination and transaction information.
Submit Before the Deadline
Submit your request within the applicable refund eligibility period.
Information You May Need
- Registered name and email address.
- Examination name.
- Purchase or order reference number.
- Transaction date.
- Reason for requesting a refund.
Never disclose passwords, card PINs, UPI PINs or internet banking credentials when submitting a support request.
Refund Review and Approval
EduMozo reviews refund requests using relevant purchase, payment and examination records.
The review may consider the following information.
- Purchase and payment confirmation.
- Scheduled examination date and start time.
- Date and time of the refund request.
- Examination attempt status.
- Applicable service-specific refund conditions.
- Relevant legal requirements.
Requests meeting the applicable eligibility conditions may be approved.
If a request is declined, users may contact EduMozo support for clarification or review.
Refund Processing and Payment Methods
Approved refunds will generally be initiated through the original payment channel wherever supported.
Original Payment Method
Refunds are generally routed through the original payment channel when supported.
Razorpay Transactions
Payments processed through Razorpay may be subject to gateway, banking and settlement procedures.
Processing Information
Refund arrival times can vary depending on the payment provider and payment method.
EduMozo will communicate applicable refund-processing information through its official support channels.
Failed Payments and Duplicate Transactions
Occasionally, users may experience failed, pending or duplicate transactions because of payment gateway or banking issues.
Payment Debited, Purchase Not Confirmed
If money is debited but the examination purchase is not confirmed, report the transaction to EduMozo support.
Duplicate Payment
If the same purchase appears to have been charged more than once, request a transaction review.
Verified duplicate charges or payments collected without delivery of the corresponding purchased service will be addressed through an appropriate refund or payment correction process.
These cases are reviewed separately from ordinary voluntary cancellation requests.
Examinations Cancelled or Rescheduled by EduMozo
EduMozo may occasionally need to cancel, postpone or reschedule an examination due to technical, administrative, operational or other legitimate reasons.
Cancelled Examinations
If a paid examination is cancelled by EduMozo and no equivalent service is provided, affected users will be offered an appropriate remedy, including a refund where applicable.
Rescheduled Examinations
For rescheduled examinations, EduMozo will communicate the available options and applicable refund arrangements.
Technical Problems During Examinations
Users experiencing technical difficulties during an examination should promptly report the issue through official EduMozo support channels.
Examples of Technical Issues
- Inability to access a purchased examination.
- Verified platform errors preventing participation.
- Incorrect activation of examination access.
- Unexpected examination interruptions caused by the platform.
EduMozo will review relevant system records and the reported circumstances.
Where a verified platform issue materially prevents delivery of the purchased examination service, an appropriate remedy may be provided, including restoration of access, rescheduling or a refund where warranted.
Individual device or internet connection problems do not automatically qualify for a refund.
Courses, Educational Batches and Study Materials
EduMozo may offer paid educational courses, batches, downloadable resources and digital study materials.
The Grand Test 24-hour refund rule does not automatically apply to these other services.
Refund eligibility for such purchases depends on the terms disclosed at purchase, the nature of the service, delivery status and applicable consumer protection law.
Where a specific service does not display separate refund conditions, users should contact EduMozo support for clarification before purchasing.
Free Examinations and Trial Services
Free Exams, Trial Exams and other services offered without payment are not eligible for monetary refunds because no purchase amount is collected.
Users may access these services according to their availability, registration requirements and applicable examination rules.
Promotional Offers and Discount Coupons
Purchases made using promotional offers or discount coupons remain subject to the applicable refund conditions.
When a refund is approved, the refundable amount will generally be based on the amount actually paid for the relevant service, subject to applicable law and disclosed payment conditions.
Unused promotional discounts or coupon values are not exchangeable for cash unless expressly stated otherwise.
Refunds for Educational Institute Services
Some educational services may be provided by independent educational institutes using the EduMozo platform.
For institute-provided courses, batches, examinations or learning materials, the responsible service provider and applicable refund conditions should be identified in the relevant purchase information.
Users should review any additional institute-specific terms before purchasing.
Misuse and Fraudulent Refund Requests
Users must provide accurate and truthful information when requesting a refund.
EduMozo may investigate suspected fraudulent transactions, misleading claims or repeated misuse of refund facilities.
Any restriction or refusal must remain consistent with applicable law and must not prevent legitimate refund requests or consumer protection claims.
Consumer Rights and Applicable Indian Law
This policy is intended to operate in accordance with applicable Indian laws, including relevant provisions of the Consumer Protection Act, 2019.
Nothing in this policy removes or limits statutory rights or remedies available to consumers.
Where applicable law requires a refund or another remedy, that legal requirement will prevail over any inconsistent provision of this policy.
Changes to This Refund Policy
EduMozo may revise this Refund & Cancellation Policy to reflect changes in its educational services, examination procedures, payment systems or legal requirements.
The latest version will be made available on the website along with the updated effective date.
Changes that materially affect existing purchases will be handled consistently with the terms applicable at purchase and relevant legal requirements.
Contact EduMozo Support
For refund requests, payment issues, examination cancellations or questions about this policy, please use the official EduMozo support channels.
EduMozo
Learn. Practice. Succeed.
Contact Us / Raise a Request
When contacting support, include the examination name, registered email address and purchase reference number to help identify your transaction.
Acknowledgement of This Policy
By purchasing a paid examination or educational service through EduMozo, users acknowledge the refund and cancellation conditions disclosed for that purchase.
Users are encouraged to review this policy carefully before completing payment.
Fair Refunds. Transparent Processes.
EduMozo aims to maintain a fair and transparent refund process while protecting the integrity of its examination services.
Grand Test refunds are available at least 24 hours before the examination window opens, provided the test has not been attempted.
We encourage users to review their schedules carefully and submit eligible refund requests within the permitted period.
Last updated 28 Oct 2026