Privacy Policy
How we handle your data
Privacy Policy
Learn. Practice. Succeed.
Your trust is important to us. Learn how EduMozo collects, uses, protects and manages your personal information while providing educational and examination services.
Introduction
EduMozo is an online learning, examination and competitive exam preparation platform designed to help students, job aspirants and learners access educational resources, participate in examinations, evaluate their performance and improve their knowledge and skills.
We respect your privacy and recognise the importance of protecting your personal information.
This Privacy Policy explains how EduMozo collects, uses, processes, stores, shares and protects personal information when you access or use our website, student accounts, institute services, examinations, courses, learning materials and other related services.
By using EduMozo, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek that consent separately.
Scope of This Privacy Policy
This Privacy Policy applies to personal information processed in connection with our educational platform and its services.
Educational Resources
- EduMozo website and learner accounts.
- Online courses, batches and educational programmes.
- Study materials, notes and previous-year question papers.
- Student learning progress and performance analysis.
Tests and Assessments
- Grand Tests, Daily Exams, Free Exams and Subject Exams.
- Trial Examinations and Mock Tests.
- Results, scores, rankings, percentiles and certificates.
- Examination registrations and related services.
Accounts and Transactions
- Educational institutes registered on EduMozo.
- Examination registrations, purchases and payments.
- Contact forms, support requests and user feedback.
Digital Assistance
- AI-powered learning assistance and recommendations.
- Newsletters, examination updates and promotional communications.
- Other services operated or introduced by EduMozo.
Third-party websites, payment services and external educational resources may maintain their own privacy policies.
Information We Collect
Depending on how you interact with EduMozo, we may collect and process different categories of information.
Personal and Account Information
When you register or use an account, we may collect:
- Full name, email address and mobile number.
- Account credentials and authentication information.
- Profile details voluntarily provided.
- Educational interests and examination preferences.
- Account settings and communication preferences.
We collect information reasonably necessary to provide the services you request.
Examination and Learning Information
When participating in examinations or educational programmes, we may process:
- Examination registrations and enrolments.
- Selected examinations and subjects.
- Answers submitted during examinations.
- Examination start and submission times.
- Scores, marks and examination results.
- Rankings, percentiles and performance statistics.
- Examination attempt history.
- Certificates and eligibility information.
- Course enrolments and learning progress.
- Performance analysis and areas requiring improvement.
This information helps deliver examinations, calculate results, maintain examination integrity and provide useful learning insights.
Purchase and Transaction Information
When purchasing paid examinations, courses or educational resources, we may collect:
- Order and transaction identifiers.
- Purchased examination or course details.
- Payment amount and transaction status.
- Applicable discounts and coupon information.
- Refund status and transaction history.
- Billing information where required.
EduMozo uses Razorpay for processing supported online payments. Payment information submitted through Razorpay is subject to its applicable privacy and security practices.
EduMozo does not require users to provide their card PIN, UPI PIN or internet banking password to its support representatives.
Technical and Usage Information
When you access the platform, certain technical information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Access dates and times.
- Website navigation and usage activity.
- Session identifiers.
- Security and error logs.
- Cookies and similar technologies.
This information may be used to maintain platform functionality, secure accounts, troubleshoot issues and improve user experience.
Communication and Support Information
When you contact EduMozo, we may collect:
- Name and contact information.
- Enquiry category and subject.
- Support requests and messages.
- Preferred contact method.
- Feedback and information voluntarily submitted.
We use this information to respond to enquiries, resolve problems and improve support services.
Institute and Educator Information
For educational institutes, administrators and educators, we may process:
- Institute and authorised representative details.
- Business contact information.
- Course, batch and examination details.
- Learner enrolment records.
- Institute administrator account information.
- Examination and educational performance reports.
- Administrative activity records.
Information is accessed and used according to applicable roles, permissions and service responsibilities.
How We Use Your Information
EduMozo processes personal information for legitimate and lawful purposes connected with operating its educational platform.
- Creating, authenticating and maintaining user accounts.
- Registering learners for examinations, batches and courses.
- Delivering online examinations and educational resources.
- Recording responses and calculating examination scores.
- Generating results, rankings and percentiles.
- Issuing and verifying examination certificates.
- Providing learning progress reports and performance analysis.
- Processing purchases, payments and eligible refunds.
- Enabling authorised institutes to manage relevant educational services.
- Responding to enquiries, complaints and support requests.
- Sending important account, examination and transaction notifications.
- Sending promotional communications where consent or another lawful basis applies.
- Improving website performance, accessibility and user experience.
- Preventing fraud, unauthorised access and examination misuse.
- Meeting applicable legal, accounting and regulatory obligations.
We do not use personal data for unrelated purposes without an appropriate lawful basis.
Examination Results, Rankings and Certificates
EduMozo provides examination scoring, performance analysis, rankings and certificate-related services.
When you participate in an examination, your submitted answers and examination activity may be processed to calculate your results.
Rankings and Leaderboards
Where an examination includes rankings or leaderboards, limited participant information, such as a display name, rank, score or percentile, may be visible to other eligible participants.
Certificates and Verification
Certificate information may include the learner's name, examination details, score, certificate identifier and issue date.
Public certificate verification, where available, should reveal only information reasonably necessary to confirm authenticity.
EduMozo will take reasonable measures to limit unnecessary disclosure of personal examination information.
AI-Powered Assistance and Personalised Learning
EduMozo may provide AI-powered assistance, automated learning recommendations and examination performance insights.
These features may process relevant user questions, educational preferences, examination results and learning activity to provide assistance.
AI-generated recommendations are intended to support learning and should not be treated as guaranteed examination outcomes or official guidance.
Where external AI service providers are used, relevant information may be processed by those providers under appropriate contractual and privacy safeguards.
Users should avoid entering passwords, payment credentials or unnecessary sensitive personal information into AI chat features.
Cookies and Similar Technologies
EduMozo may use cookies and similar technologies to support the following functions:
Essential Functionality
- Secure login sessions.
- Authentication and account preferences.
- Website functionality.
- Examination session continuity.
Security and Improvements
- Security and fraud prevention.
- Platform performance measurement.
- User experience improvements.
Where optional analytics, marketing or tracking technologies require consent, EduMozo will provide appropriate choices.
You may manage cookies through your browser settings. Disabling essential cookies may affect certain website features, including account login and examinations.
Sharing of Personal Information
EduMozo does not sell personal information to third parties.
We may share personal information only where reasonably necessary and permitted by applicable law, including with:
Payment Service Providers
To process payments, refunds and payment-related verification.
Educational Institutes
To manage authorised course enrolments, examinations, learning programmes and relevant participant results.
Hosting and Technology Providers
To operate, maintain, secure and support the platform.
Communication Service Providers
To deliver account notifications, examination updates and requested communications.
AI and Analytics Service Providers
Where enabled and necessary to provide learning assistance or platform analysis.
Professional Advisers and Authorities
Where required for legal compliance, dispute resolution, fraud investigation or lawful government requests.
Service providers receiving personal information should be subject to appropriate confidentiality, security and data-processing obligations.
We limit disclosures according to the purpose of processing and applicable permissions.
Data Security
EduMozo recognises the importance of safeguarding learner information.
We aim to maintain reasonable technical and organisational security measures appropriate to the nature of the information processed, including:
- Secure account authentication.
- Role-based access controls.
- Protection of sensitive credentials.
- Access restrictions for administrative functions.
- Secure communication channels.
- Monitoring and management of security incidents.
- Appropriate backups and recovery procedures.
- Periodic review of security practices.
No internet-based system can guarantee absolute security. Users are encouraged to maintain strong passwords, protect account credentials and report suspected unauthorised account activity.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services.
- Maintain active user accounts.
- Preserve examination and certificate records.
- Support legitimate examination verification.
- Maintain financial and transaction records.
- Resolve complaints and disputes.
- Comply with applicable legal obligations.
- Protect platform security and prevent misuse.
Different categories of information may have different retention periods depending on their purpose and legal requirements.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable retention requirements.
Certain transaction, examination or security records may need to be retained after account closure where legally necessary.
Children's Privacy
EduMozo offers educational resources that may be relevant to students of different age groups.
Protection of Younger Learners
- Where a learner is under 18 years of age, EduMozo will apply applicable legal requirements concerning children's personal data.
- Where required, verifiable parental or lawful guardian consent will be obtained before processing a child's personal information.
- EduMozo will not knowingly engage in prohibited tracking, behavioural monitoring or targeted advertising directed at children.
- Parents or lawful guardians may contact EduMozo regarding eligible requests involving a child's personal information.
Your Privacy Rights
Subject to applicable laws, their commencement and exceptions, users may have the right to:
Information and Access
Request information about personal data being processed and access relevant information about its processing.
Correction and Completion
Request correction or completion of inaccurate personal information.
Erasure and Consent
Request erasure of personal data where applicable, and withdraw consent for processing based on consent.
Grievances and Nomination
Raise privacy concerns or grievances and exercise applicable rights through an authorised nominee.
Withdrawal of consent may affect access to services that require the relevant information.
EduMozo may retain information where a legal obligation or other lawful justification requires continued processing.
Requests can be submitted through the official Contact Us or support channels.
Account Management and Deletion
Users may request correction or deletion of personal account information through the available account settings or official support channels.
EduMozo may verify the identity of the requesting user before processing sensitive account-related requests.
Account deletion may result in the loss of access to purchased educational resources, examination history, progress reports and certificates.
Some records may be retained where necessary to comply with law, maintain transaction records or resolve existing disputes.
Notifications and Marketing Communications
EduMozo may send service-related communications, such as:
- Account security alerts.
- Examination registration confirmations.
- Examination schedule notifications.
- Purchase and payment confirmations.
- Results and certificate notifications.
- Important service or policy updates.
Where permitted, EduMozo may also send promotional communications, including educational offers, course information, newsletters and examination preparation updates.
Users may opt out of optional marketing communications through available unsubscribe mechanisms or by contacting support.
Essential transactional and security communications may continue where necessary.
Third-Party Websites and Services
EduMozo may provide access to educational institutes, external websites, payment services and other third-party resources.
These services may operate independently and apply their own privacy practices.
EduMozo is not responsible for the privacy policies or information-handling practices of independent external websites.
Users are encouraged to review third-party privacy policies before providing personal information.
International Data Processing
Some technology, hosting or service providers may process information outside the user's state or country.
Where international processing or transfers occur, EduMozo will apply relevant legal requirements, contractual protections and any applicable restrictions under Indian law.
Data Breach and Incident Response
If a personal data breach occurs, EduMozo will assess the incident, take appropriate steps to contain and address the risk, and provide required notifications to affected individuals and relevant authorities in accordance with applicable law.
Users who suspect unauthorised access or exposure of their account information should promptly contact EduMozo.
Changes to This Privacy Policy
EduMozo may update this Privacy Policy to reflect changes in:
- Platform services and functionality.
- Data processing practices.
- Security measures.
- Technology providers.
- Applicable laws and regulations.
The revised policy will be published on the website with an updated effective date.
Where legally required, additional notice or consent will be obtained before material changes take effect.
Applicable Laws
EduMozo operates in India and aims to handle personal information in accordance with applicable Indian laws, including relevant provisions of:
- The Information Technology Act, 2000.
- Applicable rules issued under the Information Technology Act.
- The Digital Personal Data Protection Act, 2023.
- The Digital Personal Data Protection Rules, 2025, as and when their relevant provisions become applicable.
This Privacy Policy does not restrict any statutory rights available to individuals under applicable law.
Contact Us and Privacy Grievances
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact EduMozo through its official communication channels.
Help and Assistance
Use the Contact Us or Raise a Request facility on the EduMozo website.
Privacy or Grievance Contact: [Insert verified privacy contact email and designated contact details before publication.]
We will review privacy-related enquiries and respond in accordance with applicable legal requirements.
Protecting Your Information, Supporting Your Learning
At EduMozo, protecting learner information is an important part of providing a reliable educational experience.
We aim to collect only information needed for clearly identified purposes, protect it with appropriate safeguards, respect applicable privacy rights and use personal information responsibly.
Last updated 28 Oct 2026